ttjj Frequently Asked Questions

The minimum age to register and play on ttjj is 21 years old, in accordance with Philippine law and PAGCOR regulations. All players are required to complete identity verification (KYC) before making any deposit. Accounts found to belong to persons under 21 will be immediately closed and all funds returned.

KYC (Know Your Customer) verification is required before you can make deposits or withdrawals on ttjj. To complete KYC, go to your Account Settings and select "Verify Identity." You'll need to upload:

• A valid government-issued ID (passport, PhilSys ID, driver's license, SSS/GSIS ID, or PRC ID)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within 3 months)

Verification is typically completed within 24–48 hours. You'll receive an email notification once your account is verified.

On the ttjj login page, click "Forgot Password." Enter the email address linked to your ttjj account and click "Send Reset Link." Check your inbox (and spam folder) for a password reset email from ttjj. Click the link in the email and follow the instructions to set a new password. The reset link is valid for 30 minutes. If you don't receive the email, contact ttjj support via live chat.

No. ttjj strictly enforces a one-account-per-player policy. Creating multiple accounts (also known as "multi-accounting") is a violation of ttjj's Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact ttjj support immediately.

ttjj supports the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit card (Visa/Mastercard debit linked to a Philippine bank account)

Please note: credit card deposits and cryptocurrency are not accepted on ttjj in compliance with Philippine regulations.

GCash is the fastest and most popular deposit method on ttjj. To deposit via GCash: log in to your ttjj account, go to the Cashier section, select "Deposit," and choose GCash as your payment method. Enter the amount you wish to deposit and confirm. You'll be redirected to the GCash payment page to authorize the transaction using your GCash MPIN. Funds are credited to your ttjj account instantly.

The minimum deposit on ttjj is ₱100 for GCash and PayMaya/Maya transactions. For bank transfers, the minimum deposit is ₱500. Maximum deposit limits vary by payment method and account verification level. Players who have completed full KYC verification enjoy higher deposit limits.

GCash and PayMaya/Maya deposits are credited instantly in most cases. Bank transfers may take 15 minutes to 2 hours depending on your bank and the time of day. If your deposit has not appeared after 2 hours, please contact ttjj support with your transaction reference number and we'll resolve it promptly.

To withdraw from ttjj, log in to your account and go to the Cashier section. Select "Withdraw," choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit, in line with anti-money laundering requirements. Make sure your KYC verification is complete before requesting a withdrawal.

ttjj processes withdrawal requests within 1–3 business hours during operating hours (8:00 AM – 10:00 PM PHT). GCash and PayMaya withdrawals are typically received within minutes of processing. Bank transfers may take an additional 1–2 banking hours after processing. Withdrawal requests submitted outside operating hours will be processed on the next business day.

Yes. The minimum withdrawal amount on ttjj is ₱200 for GCash and PayMaya/Maya, and ₱500 for bank transfers. There is no withdrawal fee charged by ttjj, though your bank or e-wallet provider may apply their own transaction fees. Always check your GCash or bank app for any applicable charges.

Common reasons for a delayed withdrawal include: incomplete KYC verification, an active bonus with unmet wagering requirements, a mismatch between your registered name and your payment account name, or a withdrawal request submitted outside operating hours. If your withdrawal has been pending for more than 24 hours, contact ttjj support via live chat with your withdrawal reference number.

ttjj offers a wide variety of games for Filipino players, including:

• Live Casino: Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo, and more with live dealers
• Slots: Hundreds of slot titles from top providers
• Bingo: Online bingo rooms with real-time draws
• Virtual Casino: RNG-based table games and virtual sports
• Sports Betting: PBA, NBA, UFC, boxing, football, and more via Crickex

New games are added regularly. Check the ttjj Casino and Slot pages for the latest additions.

Yes! ttjj is fully optimized for mobile play. You can access the full ttjj platform directly through your mobile browser (Chrome, Safari, or any modern browser) on Android or iOS devices – no app download required. The mobile experience includes all games, the cashier, live chat support, and account management features. For the best experience, use a stable Wi-Fi or LTE connection.

Yes. All games on ttjj use certified Random Number Generator (RNG) technology to ensure fair and unbiased outcomes. Live casino games are streamed in real time from professional studios with trained dealers. ttjj operates within the PAGCOR regulatory framework, which requires regular audits and compliance checks to protect Filipino players.

ttjj offers a welcome bonus for new registered players on their first deposit. The exact bonus amount and terms are displayed on the ttjj promotions page at the time of registration. All bonuses are subject to wagering requirements before withdrawal. Always read the full bonus terms and conditions before claiming any offer.

Wagering requirements (also called "rollover" or "playthrough") specify how many times you must wager your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering requirements – slots typically contribute 100%, while table games may contribute less.

Log in to your ttjj account and go to "My Bonuses" in your account dashboard. You'll see all active bonuses, their expiry dates, current wagering progress, and the amount remaining to unlock for withdrawal. If you have questions about a specific bonus, ttjj's 24/7 live chat support team can assist you.

ttjj provides deposit limits, loss limits, and session time limits to help you stay in control. To set these, log in and go to Account Settings > Responsible Gaming. Choose the limit type, set your preferred amount or duration, and confirm. Lowering a limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period to protect you from impulsive decisions. Gambling is addictive. Know when to stop.

If you need a break from gaming, ttjj's self-exclusion tool lets you temporarily or permanently block access to your account. Go to Account Settings > Responsible Gaming > Self-Exclusion. Choose a period (24 hours up to 6 months, or permanent). Permanent self-exclusion cannot be reversed. You can also request immediate self-exclusion by contacting ttjj live chat support 24/7. For more details, visit our Responsible Gaming page.

If you or someone you know needs help, the following resources are available in the Philippines:

• PAGCOR Responsible Gaming Hotline: 1-800-10-PAGCOR
• National Center for Mental Health (NCMH) Crisis Line: 1553 (toll-free, 24/7)
• Gamblers Anonymous Philippines – meetings in Manila, Cebu, Davao, and other cities
• ttjj Support: Live chat 24/7 or email [email protected]

Gambling is addictive. Know when to stop. You are not alone.